DHL Freight is a subsidiary of Deutsche Post DHL. Where the road freight business is typically managed decentrally and decision making is dispersed, the company has systematically aligned itself to meet the growing requirements of global customers and a global economy. In cooperation with the BTA and using the digital capability framework, the board of DHL Freight has developed a strategy that establishes aspirations and guidelines for transforming the company. This strategy uses new technologies to lay the foundations for new products and global processes. Continue reading
Enterprises and, therefore, also Shared Services are influenced by new trends such as social media, cloud computing, mobile connectivity, and big data. This article describes what is understood by traditional Shared Services and how these can be transferred to a Digital Shared Service Center. The Digital Capability Framework and the Capability Maturity Model contained therein are used as a basis for the analysis (as-is state). Using appropriate use cases, the potential for improvement and the future alignment (to-be state) of a Shared Service Center are shown. Continue reading
In the case of the Month February 2013 authors discuss the Next Generation IT Strategy. The aim of this article is to identify the opportunities for transforming businesses by taking advantage of the new technologies. This article introduces the Digital Capability Framework to assess the potential for improvement and the readiness for transforming into a Digital Enterprise based on the new technology trends, also showing how to make most use of those opportunities. Continue reading
Enterprises are strongly influenced by new trends like social media, cloud computing, mobile connectivity, and big data. Thus, beside business and IT issues, IT governance has to cope with the needs and requirements of stakeholders like customers and employees in order to establish competitive advantages through information technology. This article introduces a Digital Capability Framework to assess the potential for improvement and the readiness for transforming into a Digital Enterprise based on such trends, and it shows how to make most use of those opportunities.
Several trends, relating for example to technologies and society, lead to the democratization of companies. This article shows how IT strategies – if built upon the convergence of those trends – enable a company to become a Digital Enterprise and to develop strong competitive advantages.